Customer Service
CONTACT DETAILS
Our skin experts are currently unavailable for contact. If you have any questions about your order, please email us at hello@aliveskinhair.com.au any time and we will get back to you as soon as possible.
Our warehouse operates from Monday to Friday for the dispatch of all your orders. If you have an issue with your order, please email us and we will contact you asap.
FREE SAMPLES
Try something new for FREE! Enjoy the freedom of selecting your own samples each time you order at Alive Skin + Hair. Choose your petite sized products at the cart. Please note that if your selected sample is not available, a substitution will be included at the time of packing.
ADVANCED PROFILE
To purchase certain brands you must be signed up to an Alive account which you can do by registering in the Account and Help tab in the top bar. Customers must complete their advanced profile. This can be done by clicking My Account in the Account and Help tab in the top bar. Click the Account Information button in the side bar and ensure all fields are completed and saved.
SAME DAY DISPATCH BEFORE 12PM
Simply place your order before 12pm AEST and have your order dispatched the same day (except Saturday through Monday. First dispatch day is Tuesday). Make sure you check that the products are instock as we can only ship these products same day. Alternatively you order will be dispatched next business day. How good is that?!
SHIPPING & DELIVERY
Have your order delivered free when you spend $109 storewide at Alive Skin + Hair. Shipping rates start at just $8.95 including tracking and signature security right around Australia & New Zealand. Read more at our Shipping & Returns page.
PRIVACY & SECURITY
Under no circumstances will we ever distribute or supply your personal information to a third party. Our website is encrypted with high-level SSL security to ensure your details stay between us and you. Read our Privacy Policy here.
RETURNS & EXCHANGES
If your product is incorrect, faulty or damaged, it is the customer’s responsibility to contact us within 30 days of purchase to rectify. Go to our Contact page and send us a message, email us directly at hello@aliveskinhair.com.au.
PAYMENT
Pay easily and securely using Afterpay, MasterCard, American Express, PayPal or Visa. You can either pay directly with your card in the cart, or use the Paypal gateway to pay with Visa, Mastercard or American Express. To pay with your card, select Paypal and follow the instructions. You dont need a Paypal account to use Paypal.
For more details about Afterpay, please click here.
PRICING & PROMOTION
All prices are subject to change. Our price match guarantee applies to Australian retailers who are authorised stockists of the product. Promotions will always run until expiry unless sold out prior. Prices listed online are not available at the Alive Medispa clinic. To take advantage of online pricing, select 'Click & Collect' as the delivery method for in-clinic collection.
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Other
You can contact us through our contact page! We will be happy to assist you.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.